Pedan

Dynamics 365 Business Central Service Management and Anvaigo Service App have been merged

Prior to the deployment of the Dynamics 365 Business Central service module and the Anvaigo Service App, the service team managed their service orders manually.

Under the legacy process, the week's work was scheduled every Friday and worksheets printed. All changes were laborious, involving lots of manual changes and  coordination. Service inspections were resource-intensive. Pedan handled processes manually and the technicians could not always provide the ultimate customer experience due to an unforeseen lack of spare parts, data history and previous customer communication.

After Dynamics 365 Business Central and the Service App from Anvaigo were implemented, Pedan's service team have seen the automation of manual processes such as reordering of spare parts, management of inventories in the service team’s vehicles, as well as handling of finances.

Patrick Hedelain and his team have especially noticed that:

• On the mobile devices, the service team has direct access to customer data and service items, which has given Pedan a new and simplified work process. The whole process is digitized and in real-time, giving Pedan valuable insight.
  
• The service technicians are now able to use the Anvaigo service app to scan goods and spare parts in and out of the vehicles and using standard transfer orders in Dynamics 365 Business Central, it is easy for the warehouse to pick the correct parts.
  
• The service module incl. the inventories in the vehicles are linked to the re-order system in Dynamics 365 Business Central, so Pedan centrally ensures that each vehicle always carries the right inventory.
• When urgent requests, illness or lack of delivery now arise, the service manager can centrally change the tasks that the technicians have to perform. This provides better and faster customer service, a minimum of manual coordination and more efficient service technicians.