ERP og CRM-løsninger

FOKUS PÅ BEDRE SUPPORT

Community Cloud - Effektivt værktøj til komplet kundeservice

Gør din kundeservice mere personlig og effektiv

360 graders overblik over din salgspipeline

VIDENSBASE, SELVBETJENINGSPORTAL ELLER FORUM

Styrk forholdet til kunder, partnere og ansatte

Integrer dit fællesskab med data fra ethvert system

360 graders overblik over din salgspipeline

GØR DET NEMT AT GØRE DET GODT

Effektiviser vigtige forretningsprocesser

Arbejd på kryds og tværs af kontorer og afdelinger og udadtil mod kunder og partnere.

Community Cloud

Salesforce Community Cloud provides companies with a knowledge base, self-service portal or forum to create an active enterprise-branded online community.

Companies are increasingly creating their own online communities for customers and partners with a focus on providing better support. Communities give companies new ways to get in touch with leads and customers. It provides the opportunity to provide effective customer service, influence purchasing behavior and, not least, build trust in the company, their products and services.

Customer Communities can be used for support, feedback and to create cases, for example. A community can be open to all, closed or with access to profile-specific areas.

Salesforce Community Cloud changes the way you connect with your business partners and customers.

By integrating a Community, you as a company open up the opportunity to use data insight to manage your customer base and grow your business through increased commitment.

What can Community Cloud do for your business:

  • Deliver first-class customer service through your Community by building a customized customer community that matches your internal processes
  • Your community can integrate and use with data from other systems
  • Brand your Community and make your online presence completely unique for your customers and partners
  • Dashboards make it possible to measure, analyze and target activities in order to increase engagement.

Less support

A well-run Community will result in a reduced amount of support calls and emails. Time is instead spent on maintaining and updating web pages once, as well as managing communities, instead of repeating advice to different customers.

Do it yourself

Community Cloud can be used as a service offer and contain: FAQs, manuals, searchable database with questions and answers as well as forums where customers can get in touch with each other and your company.

No coding

Scalable templates make coding unnecessary. Third-party and custom components make it easy to customize a Community to meet your business’ unique needs.

If you want to know more about what Community Cloud can offer your organization, you can watch the video on the left.

You are also welcome to contact Corpital for an inspirational demonstration where we can also discuss your options with Community Cloud and how Corpital can help you optimize and streamline your service processes.

Read and see much more about Community Cloud on Salesforce’s website.

Less support

FAQ and manuals

Efficient customer service

Discissions and collaboration

Save money

Why choose Corpital for your Community Cloud deployment?

Corpital offers implementation, upgrade, support and operation of Salesforce.com as well as integration to other IT systems e.g. Microsoft Dynamics 365 Business Central (formerly Navision).

Corpital is your best choice as partner because of:

  • Our great business understanding
  • The many years of experience with Salesforce across industries and IT systems
  • We think of whole solutions – before we think of IT.
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