ERP og CRM-løsninger

SERVICE CLOUD – ET 360 GRADERS OVERBLIK OVER DINE KUNDER

Salesforce Service Cloud - den effektive vej til komplet kundeservice

Gør din kundeservice mere personlig og effektiv

360 graders overblik over din salgspipeline

KEND DINE KUNDER

Gør det nemt for dit team at gøre det godt

Skab grundlaget for en formidabel kundepleje

360 graders overblik over din salgspipeline

SERVICE CLOUD ER FOR ALLE

Skalerbar løsning til alle virksomheder

GØR DET LET FOR DIT TEAM AT GØRE DET GODT OVERFOR JERES KUNDER

Service Cloud – Overview of customer information and activities in one place

Service Cloud provides an overview of past and ongoing cases with your customers. With Service Cloud, your service staff is always up to date and can provide instant and personal support, regardless of platform ie chat, social media, email, sms or phone.

With the Service Cloud features, you will reduce costs, improve customer experience through inquiries, and at the same time increase customer satisfaction through effective interaction across your business.

Track customers’ assets, orders, support history – and much more – in one place and get a complete overview of the activities.

Integrate with the most widely used CTI-systems. Log notes directly on the case when customers make calls or manage calls directly from the Service Cloud console without touching the phone.

Provide your service staff a 360-degree overview of all customer cases. Relevant information is gathered in one place and thus service employees have the basis for providing a good and relevant service.

Productivity tools such as macros, keyboard shortcuts, and templates help service employees resolving cases more quickly and efficiently.

Automation of service processes

Streamline service workers’ work by automating a processor that helps solve customer issues more efficiently. By adapting and automating service or authentication processes with simple drag-and-drop functionality with Lightning Flow, which makes it is possible to automatically update fields and assign tasks.

Know your customer

Get an overview of customer information and activities in one place. Streamline the service process by responding quickly to customer questions and inquiries.

Streamline the service process

Solve cases faster with a variety of productivity tools that give your team a complete, shared overview of every customer and interaction.

Community Cloud

Make your Service Cloud available to your customers in an online community. This allows the customer to follow up on his / her cases and to be in direct dialogue with your service department.

If you want more knowledge about what Service Cloud can offer your organization, you can watch the video on the left.

You are also welcome to contact Corpital to have an inspirational session. At the meeting we can discuss your options with Service Cloud and how Corpital can help you optimize and streamline your service processes.

Read and see much more about Service Cloud on the Salesforce website.

Make it easy to do well with Field Service

Field Service provides the full overview of available resources. Based on each order, you can see which technicians, who are closest to the job, are best suited to solve the task and have the necessary materials in the car. The route is automatically scheduled and the customer is notified of the expected time of arrival.

When the task is completed, the technician registers eventual comments as well as his time consumption. This means that invoicing is done faster. After that, the service-visit is history and readily available to the back office and technicians who will assist the customer in the future.

Read more about Field Service Management.

Telephone integration (CTI)

Case and Order Management

History and overview

Mobile for Android and IOS

Automation

Why choose Corpital for your Sales Cloud implementation?

Corpital offers the implementation, upgrading, support and operation of Salesforce.com as well as integration with other IT systems eg. Microsoft Dynamics 365 Business Central (formerly Navision). We take you from vision to operation.

Choose Corpital as a partner because of:

  • Our exceptional business understanding
  • The many years of experience with Salesforce across industries and IT systems
  • We think in whole solutions – before we think of IT.

Fitness Health Group: Salesforce Field Service enables you to provide excellent customer service. (DK only)

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